Delivery information - Important information

• Free shipping! We offer free shipping on all orders within Sweden but please read the information carefully...
  All shipments are sent with Postnord. The delivery time (number of working days when you most quickly have your order in your mailbox) is normally 2-7 working days, unless otherwise stated. It is not unusual for it to take longer than that. We cannot guarantee how long it will take. Postnord handles all our deliveries after they leave our warehouse. However, we guarantee that your order will leave our warehouse in Helsingborg on the same day you place the order if the order is placed before 12 noon on a weekday. If you place your order after 12 noon, your order will leave the next working day. Postnord has recently introduced delivery of mail every other day. Please keep this in mind before contacting Indiapiercing customer service with questions regarding your delivery. We never pack any orders on holidays.
  Indiapiercing chooses which of Postnord's delivery methods is most suitable for your particular order. We do not guarantee the delivery time. We can only guarantee that your order will leave our warehouse within 1 working day. If you place an order on a public holiday, we will ship your order the next business day.
  IMPORTANT! If you live in an apartment, ALWAYS include the apartment number. Postnord does not always deliver your order if this information is missing. We receive many returns because of this and it affects you as a customer with delayed delivery and more work and extra cost for us who have to pay postage twice.
  Choose Service point if you want your order quickly and traceable.
• Indiapiercing always reserves the right to send with the delivery method that gives both you and us the safest delivery method. This is usually determined by the value of your order.
• Please contact us at the earliest 7 working days after you have received your delivery confirmation from us to your email. We will then look into where your order may have gone. Usually there is something missing in the address details and then your order is returned to us. Be sure to check that all information is correct. If you have not provided information in your order and it is returned to us, there is a cost for us to resend the order. We will then contact you and you can swish the new shipping fee to indiapiercing at 1230123547-
• Free shipping - delivery option does not allow you to track your shipment. We ship with Postnord's business service "postage paid" which is the equivalent of a stamp.
• If you want your delivery to be tracked, we recommend that you choose either varubrev ekonomi (to mailbox, 4-5 working days) or Service point (1-2 working days to agent). Download the Postnord app to track your delivery.
• Wrong address details when placing an order - If you are not registered at the address you have given, you need to choose Service point (pick-up at an agent) Ex seasonal workers or temporary residents. Postnord does not know where you are if you have not informed them that you have moved. Be sure to write the CO/address of the person who is registered at the address you provide in your order. No compensation is paid if you have given the wrong name or address (other than the one you are registered at) If you have written the wrong name or address, the letter will usually be returned to us. (this may take time because the mail must be re-sorted at the terminal) When we receive the return, we will contact you and if you want us to resend the order to you to the correct address, a postage cost will be charged at a cost price of SEK 59 (cost of service point to agent) You can swish the cost to 1230123547. If you regretted your purchase and do not want any order sent to you, a refund will be made on the order value (eg shipping cost if you selected it as an option at checkout when placing an order) Please note that you are fully responsible for providing the correct address when you place an order with us. We do not replace lost shipments when the wrong address or name is given.
• Fast delivery
  If you want fully traceable delivery within 1-2 working days, there is a fast delivery option (Service point). Choose this option if you want your delivery to be fast, safe and secure.
  Fast delivery is sent with the Service point service and is fully traceable in the Postnord app. The cost of Service point is SEK 59. The item is collected from a Postnord agent, at your nearest delivery point. ID is required! You can track your shipment in the Postnord app. There you can also identify yourself with Bankid. Very convenient. If, for some reason, you do not pick up your shipment and your order is returned to us "unclaimed", your order will be canceled and a refund will be made on the amount (excluding the shipping fee) to the account you chose when purchasing. Notification goes out to the email you specified in your order. We take no responsibility if there is a typo in the email or phone number. Shipping labels are automatically generated from the information you provided when you placed your order. Please let us know at info@indiapiercing.se if you want to correct anything in your details.
• Economy consignment note
  If you choose this option, your delivery will arrive in your mailbox in 4-5 working days. You can track your delivery in the Postnord app. We reserve the right to send your order with the Service point service if we consider that the order value requires it. This will of course be no extra cost to you. Cost for goods letter Economy is 39 SEK.
• Uncollected shipment If you choose fast delivery at checkout, the postage is not refunded in the event of a full return or canceled purchase.
• Don't forget that red days (public holidays) do not count as a delivery day. On these days, we do not send mail and no mail is delivered to your mailbox or to an agent.
• Delivery abroad
  The shipping cost to foreign countries is SEK 149.We ship with insurance and full traceability. Free shipping does not apply. Delivery time within Europe is 3-6 working days and outside Europe 7-14 working days. These times may vary now due to the situation we have worldwide with Corona. We guarantee that your order will leave our warehouse within 1 working day. By law, all shipments outside the EU must be declared to customs, which means that the value of the contents must be indicated on the package. It is your responsibility as a customer to bear any costs that may arise from delivery outside the EU (e.g. Norway). In some cases, shipments may be delayed at the respective country's customs office.
• Return/Exchange If you wish to return all or part of your order, you can do so in unbroken packaging. This is for hygienic reasons. If you happen to break the packaging and still need to return, contact customer service before and we will help you. info@indiapiercing.se Here you can read what to do for returns and exchanges.
• The customer is responsible for the cost of the return and the responsibility that the return reaches us. We do not keep any return slips.