Here we collect the most common questions that you as a customer have for us regarding assortment, products, deliveries and payment questions. Our ambition is for you to be able to easily find answers to most of your questions.
How long is the delivery time?
Orders received on weekdays before 12.00 leaves Tasty America's warehouse the same day. Orders received on weekdays after kl. At 12.00, leaves the warehuse the next weekday.
The delivery time to the delivery point is normally 1 working day from the time it leaves our warehouse. If you live north of Sundsvall, it is common for it to take two working days. Our ambition is that it should not take longer than four working days for the customer to receive their package.
How do I know when my package has arrived at the delivery point?
You will always receive a notification via text message from our shipping company - Schenker - when your package arrives at your nearest delivery point. Please contact us at kundservice@tastyamerica.se if you have not received a notification within 3-4 buissnies days after your package has left our warehouse. Also remember to always enter the correct phone number.
How can I be sure that I will not receive products with short best-before dates?
Tasty America does its utmost to always clearly state in the product name if an item has a shorter best-before date than 30 days. But also remember that the modern designation Best-Before-Date has nothing to do with Expiration Date, it is something completely different. Best-before date is about the product maintaining the right color and texture, such as crunchiness or softness.
How can I track my shipment?
You will receive a tracking number when your delivery has been packed. You can then use this number to track via DBS Schenker's website or App for tracking within Sweden (or Bring for Finland/Denmark.)
I want to make changes in my order
If the order has been packed, we can unfortunately not make changes to it. In order for the customer to have their package delivered as quickly as possible, we are constantly working to improve the packaging. Therefore, check once more that you have received all the goods you want.
I want to change the delivery address
If the order has already been packed, it cannot be changed. To change address via Schenker, a cost of 225 SEK will be added.
When do Tasty America get a product back in stock?
Unfortunately, we cannot say that outright for each individual product. We recommend instead that you go to tastyamerica.se, click on the product you want and then click on "Notify Me". Then you will receive an email as soon as the product is back in stock.
Can you include product X in your range?
We'll look into it. If the demand is high enough, we will see if we can get it into the range. It is also a question of whether the product exists with our suppliers.
I want to cancel my order
You can only cancel an order if the order has not been packed. If it has been packed, A fee of 300 SEK will be paid in handling fees for canceled orders. This also applies to packages that are not picked up upon delivery.
I want to add products to my order
Products can only be added if the order has not been packed yet. Therefore, check once more that you have ordered all the goods you want.
I have been waiting for my delivery for over a week
If more than 4-5 working days have passed, it is possible that the delivery has been damaged and sent back. Send an email to kundservice@tastyamerica.se with order number so that we can track the package and give you feedback.
My order has damaged products in it
We deduct for the damaged product. It takes 3-5 days before it appears on your account. Take a picture of the damaged product and email it to kundservice@tastyamerica.se together with the order number.
I did not recieve everything I ordered
It is possible that the product missing is out of stock. The cost of missing products will be deducted automatically in Klarna's invoice.
I regretted my order and want a refund
Unfortunately, there is no right of complaint or refund for food items.
Other questions
Send an email to kundservice@tastyamerica.se
How long is the delivery time?
Orders received on weekdays before 12.00 leaves Tasty America's warehouse the same day. Orders received on weekdays after kl. At 12.00, leaves the warehuse the next weekday.
The delivery time to the delivery point is normally 1 working day from the time it leaves our warehouse. If you live north of Sundsvall, it is common for it to take two working days. Our ambition is that it should not take longer than four working days for the customer to receive their package.
How do I know when my package has arrived at the delivery point?
You will always receive a notification via text message from our shipping company - Schenker - when your package arrives at your nearest delivery point. Please contact us at kundservice@tastyamerica.se if you have not received a notification within 3-4 buissnies days after your package has left our warehouse. Also remember to always enter the correct phone number.
How can I be sure that I will not receive products with short best-before dates?
Tasty America does its utmost to always clearly state in the product name if an item has a shorter best-before date than 30 days. But also remember that the modern designation Best-Before-Date has nothing to do with Expiration Date, it is something completely different. Best-before date is about the product maintaining the right color and texture, such as crunchiness or softness.
How can I track my shipment?
You will receive a tracking number when your delivery has been packed. You can then use this number to track via DBS Schenker's website or App for tracking within Sweden (or Bring for Finland/Denmark.)
I want to make changes in my order
If the order has been packed, we can unfortunately not make changes to it. In order for the customer to have their package delivered as quickly as possible, we are constantly working to improve the packaging. Therefore, check once more that you have received all the goods you want.
I want to change the delivery address
If the order has already been packed, it cannot be changed. To change address via Schenker, a cost of 225 SEK will be added.
When do Tasty America get a product back in stock?
Unfortunately, we cannot say that outright for each individual product. We recommend instead that you go to tastyamerica.se, click on the product you want and then click on "Notify Me". Then you will receive an email as soon as the product is back in stock.
Can you include product X in your range?
We'll look into it. If the demand is high enough, we will see if we can get it into the range. It is also a question of whether the product exists with our suppliers.
I want to cancel my order
You can only cancel an order if the order has not been packed. If it has been packed, A fee of 300 SEK will be paid in handling fees for canceled orders. This also applies to packages that are not picked up upon delivery.
I want to add products to my order
Products can only be added if the order has not been packed yet. Therefore, check once more that you have ordered all the goods you want.
I have been waiting for my delivery for over a week
If more than 4-5 working days have passed, it is possible that the delivery has been damaged and sent back. Send an email to kundservice@tastyamerica.se with order number so that we can track the package and give you feedback.
My order has damaged products in it
We deduct for the damaged product. It takes 3-5 days before it appears on your account. Take a picture of the damaged product and email it to kundservice@tastyamerica.se together with the order number.
I did not recieve everything I ordered
It is possible that the product missing is out of stock. The cost of missing products will be deducted automatically in Klarna's invoice.
I regretted my order and want a refund
Unfortunately, there is no right of complaint or refund for food items.
Other questions
Send an email to kundservice@tastyamerica.se